Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. This seemed to be standard procedure for any phone fault reported. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. What type of cable does Virgin Media use? SSL Coax. 95. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. 0 or Hub 3. Virgin Media Quickstart set up. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. u just run a long cable from the box inside to whatever room u want. You should also be aware there is a £25 call out charge for the engineer to move the socket. I'm a Very Insightful Person, I'm here to share knowledge. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. Virgin Media;. Solved: We have the quickstart pack but sadly cannot get broadband set. I will assist you on getting this done for you. Summary of Contents for Virgin Media Virgin TV V6. Connect the black-banded end of the isolator cable to the socket of your Hitron. The Gamer Lounge. Thought I’d save myself some money and switch to Virgin. The box does however have a hole in the bottom, through which i could see some. RedTomato said: I removed my Virgin cable about a month ago. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Buy the appropriate extension cable. I will private message you now to confirm your details. on 27-10-2022 09:24. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. You’ll then be able to use your same old phone to make. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. I'm a Very Insightful Person, I'm here to share knowledge. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. You can discuss the preferred layout with the VM technician. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Superfast Broadband. Everything you need is posted to you. Follow the instructions on screen to finish your setup. An Ethernet cable – The. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. It is one of the largest. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Turn on and start the Box. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. . Phone line - 5 mins. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. 14,065. Hello sophieboulter1. I have the most. The top “capped” one is marked FM & has been disused since cable went digital. The main socket fed by this. My problem, like many others is the main phone line is in one room and the hub in another. It is possible to re-enable the existing sockets with this CV21 upgrade. Next step . Don’t plug the power cable into a plug socket yet. Make sure the Hub is switched on at the back. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). You may need to use the. Praying the white is the virgin one. Simplistic way will be running cable round the top of the skirting mate. Virgin Media. I actually want to move it where I think the previous Virgin socket originally was - there's. No, any cables within the house can be touched as much as the householder wants to touch them. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Stay safe online. VM want £99 to move it. What type of cable does Virgin Media use? SSL Coax. 0 Kudos Reply. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). When you’re booking your move, let us know if you want to choose a new package for your new home. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. Next, connect the power cable. Tudor. I asked the person on the phone multiple times if she was sure, and she. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Ethernet cable is faintly easy to hide. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I still have 6 months fixed contract with VM. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. on 19-04-2022 19:46. Select the correct HDMI input for your box. Then another 5 metre along another living room wall. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. My Virgin Media App. 2) The current location of your Hub. The answer is yes. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. u just run a long cable from the box inside to whatever room u want. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Joining in. First, check that your device is running the latest software as this might be causing the issue. 5m. Re: Move Virgin wall socket. We. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. • Take the red-banded end of the isolator cable and push it. Stay safe online. I'm very sorry for any issues you've had in speaking with the team. I can’t take it off by myself so I called 0800 953 9500. 2. You’ll need to return your Virgin Media Hub. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. A single cable modem can also be added to the same wiring backbone in your house. Aug 16, 2014. SSL coax is extremely versatile and can be used in several applications. The steps that the Virgin. The agent said I’ll need an eng. See where this Helpful Answer was posted. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Country. The cable could be hidden within, or behind, furniture. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Crazy! They must be made of money. -a power cable for the hub's adapter. the box should be inside your house. #12. Measuring a compact 230x153x55mm and weighing 1. Not had any success calling. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. I will send you a PM to confirm your details so this can. Fibre Broadband. We would like to show you a description here but the site won’t allow us. . Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Thank you for your post. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. the box should be inside your house. Manage Your Account. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Or if the other end of the white cable is in a more useful. Book your move Once you know you can use our services at your new address, get in touch to book your move. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 132Mb average speed. If it doesn't work then you can call the pre-installs team on 0800 052 1734. 2 weeks ago - last edited 2 weeks ago. Switched On Families. 0 Kudos Reply. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. Please look out for the private message and we can get started. 11ax), improved security (e. Virgin Media have used the Openreach socket to provide telephone services. On the day of activation, connect your new router to the master phone socket. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. cheshire_man. The only phone socket available is the TEL1 socket on the back of the VM hub. Plug into the Hub. 1. Your connection box is usually put in the living room on the wall. Channel Optimisation must be left on. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. To get the cable removed or reburied, I'll need to get. VM will move the socket for £25, probably cheaper than an electrician. The distance is approximately 12 metres. Superfast Broadband. Provides a range of audio and video signal connections. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. VM has a rolling programme of work to move all customers over by 2025. The second two black cables are from a satellite dish, used by. Tudor. Much easier and more discreet than putting a junction in. As to splitting. Various cable mediums are used in modern systems to transmit data. Most Virgin Media customers will receive a Hub 3 router. 95 – £ 59. We would like to show you a description here but the site won’t allow us. 22/11/12 - 11:50 #6. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. The SSIDs must be the same and broadcast enabled. I therefore need to get the virgin internet from the front room to the offic. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 24-03-2021 05:06 PM. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Firmly push the end of the cables into the sockets. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. I am so sorry to hear that you seem to be missing a wall socket in the home. Virgin Media Extension Cable. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. I had 2 plugs and 2 bulbs in my old property - with no issues. Teki, Mar 28, 2020. Turn on and start the hub. Press and hold the WPS button on the larger Wifi Booster forThe master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. We all know and love the internet and TV services that can enter our homes through entry points. PS. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 1. Virgin Media Movers Team. A Virgin Media wall socket is simply a point of entry into your home. I will send a private message - watch out for the purple envelope inviting you in. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. WPA3 encryption) and a 2. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. Virgin Media; My Virgin Media; Shop; Help;. Account - Cable. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Always assuming the cable will reach to the BT junction box of course. Back a step. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. However, I do not have any of the specified wall sockets available. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Step 2: Order your Sky Broadband service. If you’re having problems with our broadband connection, visit our improve WiFi connection page. All the cabling is the property of Virgin Media and must not be touched. on 22-03-2023 11:44. SSL coax is extremely versatile and can be used in several applications. Back a step. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. g. You can just disconnect the flylead from the isolator tho as it has a barrel on it. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. The new fibre phone line is designed to work with the same phones as the old copper line. Be aware it may complicate things though if you do come to order cable in the future. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Like the TV cable we have too. Virgin Mobile. Virgin media wall socket in an unusable place. Using two boxes simultaneously would require an addition to your subscription, though. The SSID must be password protected. Answered! Go to Answer. com. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 3. You need to use one of these and run it upstairs using proper ethernet cable (cat5). Virgin Media Wall Socket Example 2. In any case your contract prohibits you moving it yourself. the other Virgin Media boosters will connect to this one. on 17-12-2022 10:39. My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. No knowing the layout of you home doing this might be less obvious than the thick VM cable. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). Checked every. Cable installation. VM don't use fibre inside the property. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. There's a couple of different issues you have mentioned here so I will deal with them each individually. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. From April 2023 that will change, Ofcom said today. on 04-12-2022 14:39. Pack our kit. 0. Remember, have your Virgin Media network name and WiFi password ready. Security matters. Everything is converted to specialised triple screened coaxial cable. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. 2: Seeker. Options. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Installation: Wall socket issue. Vonage 2nd line. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Account - Mobile. Virgin Media customers can run through an online service or contact the Movers team on 150 from a Virgin landline or mobile phone. All you need is a set of Powerline adaptors. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. 5Gbps speed LAN (Ethernet) port. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Check your DMs btw. the street is enabled for the service. Community Natter. Best of all, for many, it’s a free upgrade. Cable TV & Virgin Media TV Boxes & Services . Hi there I moved house with my family and we wanted to move to Virgin Media. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. You should be able to do it on a call to CS. #4. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. This will allow a RJ11 socket at the telephone. Using two boxes simultaneously would require an addition to your subscription, though. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). A power adaptor to plug into the Stream box and a power socket at the wall. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Plug the cables into the Hub. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. . To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. No, what you need to do is switch the extension wiring from the BT socket to the VM one. . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Turn on and start the Box. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Please help. See where this Helpful Answer was posted. Get the Hub ready by connecting the wires. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). They will run the cable underground. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. All our services will be set up so, once you’re in your. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. If you look into the back of your Hub, you'll see a port. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Teki Screwfix Select. Virgin Phone Switchover. Don't touch it. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Installing Virgin Media banda for the primary set . New Euro outlet. Use this splitter inside to split the connection instead of the one you bought. The house is a new build, there's no lead in the paint, no aquarium or anything like that. The wall box may be branded with the logos of an old cable TV company (not VM). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Perfectly safe to remove it. This video will show you how to install a Virgin Media extension cable. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. Business, Economics, and Finance. Tudor. I recently got Virgin broadband installed. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. Background I moved in around 3 weeks ago. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. You might also need to change it if your current package isn’t available at your new address. Which was great as that is in a better location than my master Socket was. cable from wall. OR. Sometimes there is no wall box, just a trailing cable. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. . It should be free of charge. makey Established Member. It has two outputs on the left of the wall box. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. jbrennand. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Going to get them to move the V+ box as well by extending the cable. To double check, as we know the red cable is working, try putting that into the other sockets to see if the lights come on. £12.